Our cancellation policy provides a full refund for our half hour and hour rides if you should cancel no less than 72 hours prior to your reservation. Cancellation within 72 hours of a scheduled ride or failure to show up for a scheduled ride requires payment of full fare. The same policy applies to gift certificates. Instead of requirement of the full payment, the gift certificate will be forfeited.
Any cancellations for special events, if cancelled by the customer are non-refundable. If the event is cancelled by Milwaukee Coach & Carriage, the full amount will be refunded.